Mock Red Hill Privacy Policy

Mock Red Hill at mockredhill.com.au is an online service owned and operated by Mock Unit Trust, ABN 81 261 570 896 at 1103 Mornington Flinders Road, Red Hill, VIC 3937

At Mock Red Hill, we are committed to protecting and maintaining your privacy. As part of our normal operations, we may collect your personal information. This Privacy Policy describes the type of personal information we may collect and how we use, store, and disclose this personal information.

This Privacy Policy applies to all websites owned and operated by Mock Red Hill.

This Privacy Policy applies to online privacy issues and therefore it is to be read as forming part of the Terms & Conditions of Use for our website. When undertaking business with Mock Red Hill whether online or otherwise, Mock Red Hill takes privacy obligations seriously. Generally, Mock Red Hill will handle personal information collected online consistently with the way that it handles personal information collected offline.

This Privacy Policy is designed to inform you as to how Mock red Hill uses and manages personal information provided to or collected by Mock Red Hill.

Mock Red Hill is bound by the National Privacy Principles (“NPPs”) contained in the Privacy Act 1998 (Cth) (the “Privacy Act”) and any successor legislation.
In this ever-changing world, Mock Red Hill may review and update this privacy policy to take account of new laws and technology and changes to Mock Red Hill operations. All personal information held by Mock Red Hill will be governed by the most recent policy. The most recent Privacy Policy will always be available on our website at http://mockredhill.com.au/privacy or by contacting Mock Red Hills General Manager at the address below.

Any questions regarding this Privacy Policy or complaints regarding how we handle your personal information should be sent to Mock Red Hill at 1103 Mornington Flinders Road, Red Hill, 3937.

What kind of personal information is collected and how does Mock Red Hill collect it?

The types of personal information we collect will vary depending on the nature of your dealings with Mock Red Hill (our agents, contractors and third parties).

Mock Red Hill collects most information directly from you. Generally, we collect this information to provide you with a range of products and services and so you can receive information on opportunities to purchase, offers and recent purchases, complete surveys, questionnaires, enter competitions or register to attend events, seek employment, or communicate with Mock Red Hill by e-mail, telephone or in writing.

We may also collect personal information to assist in identifying ways in which Mock Red Hill can service you better, such as providing our products and services to you more effectively, and to assist our internal administration and operating including accounting, risk management, record keeping, archiving and staff training.

We may also collect personal information through:
a) Third parties such as our related companies, i.e., Totally Pure Fruits;
b) business partners and suppliers
c) other websites that are maintained by Mock Red Hill but not owned by Mock Red Hill.

Sometimes Mock Red Hill may be provided with personal information about an individual from a third party, for example Mock Red Hill may partner with another business to package deals and Mock Red Hill may obtain personal information from the third party. Mock Red Hill may obtain personal information through social media forums/platforms that you sign up to and/or provide Mock Red Hill permission to obtain in relation to the respective social media forum guidelines and or conditions.

In general, the type of personal information Mock Red Hill collects include, but is not limited to, name, address, contact details, geographic location, gender, transaction details relating to your use of Mock Red Hill products and services.
We may collect your personal information over the internet, over the phone, when you write to us or when you participate in a survey, questionnaire, competition or other marketing campaign.

How Mock Red Hill uses Personal Information

Mock Red Hill may use your personal information for a variety of purposes in conjunction with providing you with offers, products and services and special offers available.

In general, Mock Red Hill uses personal information for the following purposes:

1. to process and administer our dealings with you
2. to communicate online and offline
3. to provide ongoing information and advertising in relation to Mock Red Hill
4. to develop processes to better serve our customers
5. to help Mock Red Hill enhance our products and services

 

In many cases where Mock Red Hill asks to provide personal information, if you do not provide the personal information Mock Red Hill will not be able to provide you with the relevant product or service.
If you have opted in to receive newsletters, communications, or special offers from Mock Red Hill you may, in some circumstances, also receive newsletters, communications or special offers from the third party associated with the Deal. You can change your preference to receive communications from Mock red Hill regarding opportunities and newsletters at any time. If you are contacted by a third party, that third parties opt out of receiving further communications will be governed by their privacy policy.

 Links to Third Party Websites from Mock Red Hill Website

Mock Red Hill operates two websites in relation to its products and services and general business (https://mockredhill.com.au and http://www.totallypurefruits.com.au). Any third-party websites, the Mock Red Hill links to are not related and we are not responsible for the privacy practices of those companies. Before disclosing your personal information to linked websites, we advise you to examine their privacy policies.

Fulfilment of Offers

When you purchase an Offer, Mock Red Hill may need to forward your name and contact information to the relevant supplier, courier, and other service provider to fulfil and provide that Offer. Mock Red Hill discloses this information for use by a third-party contractor (such as a service provider or supplier) on the condition that the third-party contractor only uses the disclosed information in connection with fulfilling and providing the relevant Offer. In such an instance, your personal information will be governed by the privacy policy of the relevant third-party supplier.  For example, the courier may need to directly contact you in relation to the delivery of the Offer you purchased.

Use of Cookies through Mock Red Hill Website

Mock Red Hill Website uses cookies. Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Most web browsers are set to accept cookies. However, if you do not wish to receive any cookies, you may set your browser to refuse them. In some instances, this may mean you will not be able to take full advantage of parts of Mock Red Hill’s Website.

The use of cookies can enhance your enjoyment of what we offer, because they help us personalise your experience of Mock Red Hill’s Website by providing information which is most relevant to your interests. Cookies provide us with aggregated information on how users interact and behave on the Mock Red Hill Website. Cookies do not personally identify you, but your browser. Cookies on Mock Red Hill’s website may be dropped by Mock Red Hill or nominated third parties to help us best customise your experience on the Mock Red Hill Website and ensure our advertising campaigns remain effective and appropriate.

To whom might Mock Red Hill disclose Personal Information?

Mock Red Hill may disclose personal information it collects about you for a variety of purposes, such as;
a) organisations who are sponsoring, organising or otherwise involved with or participating in an Offer and other promotion, competition or survey;
b) other companies or individuals Mock Red Hill engages to perform functions on behalf of Mock Red Hill such as for production functions, picking an offer, providing products or services in an offer, delivering an offer, processing credit card information, mailing of information or gifts/ offers/ prizes, printing functions, data analysis, data washing, telemarketing, research, and advertising; and
c) anyone you authorise Mock Red Hill to disclose personal information to.

How does Mock Red Hill treat Sensitive Information?

In referring to ‘sensitive information’ Mock Red Hill means information relating to a person’s racial or ethnic origin, membership of political bodies, religions, trade unions or other professional or trade association, sexual preferences, criminal record, and health information. If you decide to provide Mock Red Hill with sensitive information, it is policy that this information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise or use, or disclosure of this information is allowed by law.

Management and security of personal information

We take physical, electronic, and managerial steps to ensure that the personal information we hold is secure from unauthorised access, destruction, use, modification, or disclosure. We only permit your details to be accessed by authorised personnel and we educate our staff about their responsibilities under the National Privacy Principles and Commonwealth Privacy Act.

Additionally, we take all reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

Updating Personal Information

Mock Red Hill endeavours to ensure that the personal information it holds is accurate, complete, and up to date. Mock Red Hill encourages you to make contact as soon as possible to update any personal information it holds about you.

Under the Privacy Act, you have the right to obtain access to any personal information which Mock Red Hill holds about you and to advise Mock Red Hill of any perceived inaccuracy. There are some limitations to this right set out in the Act, which mean that we can refuse to provide you access to that information in limited circumstances, including where granting you access might have an unreasonable impact on the privacy of other individuals, if the request is frivolous or vexatious; and if the information relates to anticipated legal proceedings.

Spam

Mock Red Hill takes its obligations under the Spam Act 2003 (Cth) very seriously and has a no tolerance policy when it comes to the sending of unsolicited emails. As part of our policy, Mock Red Hill ensures that every group email we send to our customer base also contains an unsubscribe option. When we are notified by someone that they wish to unsubscribe, they are unsubscribed automatically and within 48 hours of the unsubscribe option being activated.

If anyone has any difficulty in unsubscribing from our emails via the automatic unsubscribe facility, we ask that they contact Mock Rd Hill via the details below, and we will manually unsubscribe you.

How to contact Mock Red Hill

Mail:               1103 Mornington Flinders Rd, RED HILL VIC 3937

Email:             enquiries@mockredhill.com.au

Website:         https://mockredhill.com.au/contact-us

Phone:           (03) 5989 2242